Sunday, May 22, 2022
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Why are hospital billing systems so bad?

Is it just Bengaluru or are hospital billing systems bad all over India? My aunt suffered a fall and had to be hospitalised. Hairline fracture on her wrist. The orthopedist said that she needed a surgery. So, we reached Fortis hospital at 7 am. Most of us enter hospitals with a sea of emotions, ranging from pain to shame and rage to frustration. In India, we blame the victim. Visiting relatives walk in and say, “Arrey, why did you fall?” As if it was done on purpose. “In the future, tell yourself that you will not slip,” they advise. […]

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